FAQs

We hope our FAQ section will be able to answer any of your questions or queries, quickly and easily. In the unlikely situation that your question is not answered, please feel free to call our Customer Service team and we will be happy to assist you.

Why should I buy from you?

White's Foodservice Equipment was established in 2010 and has been providing customers with top quality equipment and expert advice for over a decade. Our team has combined experience in this industry of over 100 years, so you know you are receiving expert advice and knowledge when coming to us. We pride ourselves on our high level of customer service. Just take a look at our Case Studies page where you can read lots of our happy customers stories.

I would like to order an item I cannot see on your website, how do i do this?

Please feel free to give us a call on 01527 528841 and one of our friendly team will be happy to help. If possible, please provide us with an accurate description, product code or picture and we can try and source this for you.

I have an issue with a product; what should I do?

In the unlikely event that you have an issue with a product supplied, please give us a call and we will be happy to resolve the issue. Please note we may request images or videos to help us identify the problem.

I need to return an item; how can I do this?

Please refer to our Returns Policy for what and how can be returned.

I'm unsure which item is right for you me; can you help me?

Of course! Please feel free to give one of our friendly team a call or drop an email to [email protected] with your phone number and someone will call you back.

I'm having trouble ordering online; what can I do?

Sometimes technical issues can occur. If you are having trouble placing an order on our website please drop us an email at [email protected]. Please include your full order including product codes, delivery address and telephone number. One of the team will process your order and give you a call to take payment. Please note: this process does delay dispatch by a day or two, so always place your order online if possible for the quickest dispatch times.